Help Center

Log into your Meditag account, go to the EMI section in your profile, and enter your medical information. Once saved, you can download and print your personal QR code for emergency access.

Video consultations are fully supported on our web app at www.meditag.com/OnCall. We will bring this to our iOS and Android apps soon./p>

On the login screen, click “Forgot Password”, enter your registered email address, and follow the secure reset link sent to your inbox.

You can set your privacy settings by logging in as a patient and clicking on your profile picture and selecting the "Privacy" options from the menu. Here you can view data access requests from various providers and accept or deny requests. You can also see what data a provider viewed and whether they downloaded any data or not. Providers have to request to access from you, to be able to view your medical records. Your EMI page however is pre-authorised and you need to set your privacy settings under the "My Medical Data" and then "Privacy" sub-menu on the patient dashboard to be able to determine what data emergency responders may have access to if you are unconscious.

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