1. Introduction
MTAG Health Solutions Namibia (Pty) Ltd (“Meditag Namibia”, “we”, “us”, or “our”) operates the Meditag app. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including sensitive health data, when you use our services in Namibia.
We are committed to protecting your privacy in accordance with Article 13 of the Namibian Constitution and the ethical guidelines of the Health Professions Council of Namibia (HPCNA). We voluntarily apply international best-practice standards.
2. Data We Collect
We collect:
- Personal Information: Name, email, phone number, date of birth, and account details.
- Health Data: Medical history, examinations, prescriptions, lab results, X-rays, CT scans, and other medical information you choose to log.
- Usage Data: Analytics, device information, IP address, and browser type.
3. How We Use Data
Your data is used to:
- Provide and improve Meditag services, including secure storage and access to your medical records.
- Enable you to share records with healthcare professionals when you choose.
- Personalise your experience and deliver relevant health insights.
- Comply with legal and professional obligations, including HPCNA guidelines.
4. Data Sharing
We may share data with:
- Service Providers: Trusted partners for hosting, analytics, and support under strict confidentiality agreements.
- Healthcare Professionals: Only when you explicitly authorise sharing.
- Legal Authorities: When required by Namibian law or to protect rights and safety.
We do not sell your personal or health data to third parties.
5. Data Security
We implement industry-standard measures including:
- Encryption for data in transit and at rest.
- Strict access controls and regular security audits.
- Secure storage of sensitive health records in compliance with HPCNA ethical standards.
6. Account Deletion and Personal Information Erasure
You may request deletion of your Meditag account and associated personal information at any time directly through the app (Settings → Account → Delete Account). We respect your constitutional right to privacy and will process your request promptly.
What Happens When You Request Deletion
- Immediate steps: We will permanently delete your account profile, login credentials, contact details, and any directly identifiable personal information not required for legal or professional retention.
- Health records: We will de-identify (anonymise) your medical records by removing names, ID numbers, contact details, device identifiers, and any linking metadata.
Timeline
- We will confirm receipt of your deletion request immediately.
- Identifiable personal information will be deleted or de-identified within 30 days.
- Full processing may take up to 30 days. You will receive email confirmation once complete.
Note: Deleting your account does not automatically cancel active subscriptions (manage via the Billing section).
7. Your Rights
You have the right to:
- Access, correct, or request deletion of your personal data.
- Object to or restrict certain processing of your data.
- Withdraw consent where processing is based on consent.
We will respond to rights requests without undue delay in accordance with Namibian constitutional protections.
8. Contact Us
For privacy concerns, account deletion requests, or any questions, contact our Data Protection Officer at:
Email: legal@meditag.com.na
Support: support@meditag.com.na